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A list of the MOST frequently asked questions that come to CFF-Team technical support, as well as the answers to them.
Версия для русскоязычных клиентов доступна по этой ссылке: https://cff.team/forum/threads/7/
General questions that may arise:
Question: The cheat does not work, what should I do?
Answer: You should check whether you have followed the general instructions: https://cff.team/forum/threads/10/ and all the recommendations for launching the purchased product, which are indicated in the topic with its description. If the problem persists, write to technical support, they will definitely help you.
Question: What is the password for the archive where the ExLoader is located? What is the password for ExLoader?
Answer: The password for the archive where ExLoader is located is written on the download page, at the moment it is "CFF_Team" (without quotes)
Question: How to install ExLoader?
Answer: EXLoader installation instructions: https://cff.team/forum/threads/6/
Question: How to register with ExLoader?
Answer: Instructions for registering in EXLoader: https://cff.team/forum/threads/5/
Question: Can I buy a cheat for any period other than 1 month? Do you have a sample / demo version of the cheat? Can I buy a cheat for items from games or for an account? Can I have a discount I have "N" rubles is not enough?
Answer: We sell keys only for 1 month, you can buy several keys at once, their time is summed up.
We have no demo / Trial / Test versions. We do not sell software for game accounts or drops / items.
Discounts are only cumulative and depend only on the total volume of products purchased from us.
Question: The purchased subscription expires, or I want to renew it in advance, what should I do?
Answer: To do this, make a purchase of the product you need on the website https://cff.team/, then go to your account in ExLoader, in the lower right corner you will see an icon in the form of a key, click on it and insert the purchased key there (The key has type XX-XXXXXXXXXXXX), after this procedure the subscription will be renewed again or renewed, if you renew in advance the time of subscriptions will be summed up.
Question: Why is technical support ignoring me? Why does technical support take a long time to respond to my messages?
Answer: There are many different questions coming to support. Issues are dealt with on a first come, first served basis, hence the delay. Therefore, just wait for an answer, they will definitely answer and help you.
Question: Why was I blocked by one of the support people? Why was I blocked in a group?
Answer: Apparently you have violated one of the points of our rules, and as you know, ignorance of the rules does not exempt you from liability. Draw conclusions.
Question: I want a product replacement or individual freezing, is that possible?
Answer: This is practiced on our service, but everything is strictly individual, with these questions write to technical support.
Question: How to run WinRar and 7z (7-Zip) from the Administrator?
Answer: Instructions for running WinRar and 7z (7-Zip) from the Administrator: https://cff.team/forum/threads/202/
Q: How do I disable Windows Defender?
Answer: Instructions on how to disable Windows Defender 7/8 / 8.1 / 10: https://cff.team/forum/threads/272/
Question: How do I disable Windows Firewall?
Answer: Instructions on how to disable Windows Firewall: https://cff.team/forum/threads/274/
Question: How do I disable "Windows SmartScreen"?
Answer: Instructions on how to disable "Windows SmartScreen": https://cff.team/forum/threads/273/
Question: How to add cheat to antivirus exceptions? How to add ExLoader to antivirus exceptions?
Answer: We recommend uninstalling antiviruses because even after you disable them or add a file to the exception, they can still block the correct operation of our software. You can learn more about how to add files to the exclusions of the most popular antiviruses at the link: http://cff.team/forum/threads/287/
Question: I forgot my account password, or login, or I don’t remember anything, what should I do? When I try to enter EXLoader, it says Not valid password / Incorrect login or password, what should I do? How do I reset my password?
Answer: You should leave a request to restore your account, instructions on how to do this are in this thread: https://cff.team/forum/threads/2274/#post-11816
Question: When starting ExLoader, the console says "You are already connected to the server. Close all copies of the loader or wait server timeout (5 minutes)".
Answer: Do not run EXLoader for at least 5, or better 15 minutes. If after 20 minutes of waiting you still see this error write to technical support.
Question: When I tried to log into EXLoader, I received an error related to Not valid HWID / Invalid HWID, what should I do?
Answer: Most likely you are trying to log into your account from another computer, or you have changed its components. You need to leave a request to reset the HWID binding, instructions on how to do this are in this thread: https://cff.team/forum/threads/2274/#post-11815
Question: Is there anything made to order?
Answer: No.
Q: Are product trial versions issued?
Answer: No.
Question: What does the key look like?
Answer: The key looks like X-X-XXXXXXXXXXXX.
Question: Writes that the key is not valid, what should I do?
Answer: The key looks like X-X-XXXXXXXXXXXX, when copying, check for spaces before and after the key in ExLoader.
Question: What is "fix", "FIX"?
Answer: Fix is a fix.
Question: What is "KTTS"?
Answer: Literally means "As Once So Immediately"
Question: Do the products provide 100% protection against ban?
Answer: No, this is impossible, sooner or later there will always be product detection, which is why we do not recommend using products on main accounts, play only on those accounts that you will not mind losing. We also want to note that if other providers guarantee 100% protection from the ban, they are scammers, do not pay attention to such tempting offers.
Question: I want a refund, I don't like your product (or any other reason), what should I do?
Answer: We do not issue returns, a refund is possible if the cheat does not work completely on your PC and technical support has made sure of this and you have addressed the problem no later than 5 days from the date of purchase.
Question: What happens when the game is updated and when to wait for the update?
Answer: Usually the product is immediately frozen and goes for renewal, usually the update takes place on the same day, but if this did not happen, then usually within 1-5 days. If the terms become longer, then temporary difficulties have arisen. But this does not mean that the product will not be updated anymore, on the contrary, active work is underway on it in order to return it to a normal working state as soon as possible.
Common errors that can occur when launching ExLoader or a purchased product:
Question: The error "InjectDll adr err 0 | MSVCR100.dll" (and everything that looks like this error) when starting ExLoader or any of our products.
Answer: You need to install all Visual C ++ Redistributable Packages from here https://cff.team/forum/threads/10/
Both x86 and x64 bit versions must be installed.
Before installing, uninstall your versions and restart your PC. After installation - restart your PC.
Question: Error "dll [MCVCP120.dll] no loaded into process", what should I do?
Answer: You need to install all Visual C ++ Redistributable Packages from here https://cff.team/forum/threads/10/
Both x86 and x64 bit versions must be installed.
Before installing, uninstall your versions and restart your PC. After installation - restart your PC.
Question: The error "InjectDll adr err 0 | d3dx9_43.dll" (and everything that looks like this error) when starting ExLoader or some product.
Answer: You need to install "DirectX" from this instruction https://cff.team/forum/threads/10/. After installation - restart your PC.
Question: Error "malloc err" when launching ExLoader.
Answer: You need to delete the folder with ExLoader, download again ExLoader from the site (check if the antivirus is turned off), install ExLoader in a new folder (the path to the folder should not contain Russian or special characters), also install DirectX from this instruction https://cff.team/forum/threads/10/, reinstall the drivers for your video card. After installation - restart your PC.
Question: Error "gui error 3 0 0 0" when launching ExLoader.
Answer: You need to delete the folder with ExLoader, download ExLoader again from the site (check if the antivirus is turned off), install ExLoader in a new folder (the path to the folder should not contain Russian or special characters, for example: C:\Users\Admin\Desktop\prn) , also install DirectX from this instruction https://cff.team/forum/threads/10/, reinstall the drivers for your video card. After installation - restart your PC.
Question: Error "ep err: 49" when launching ExLoader.
Answer: Something prevents the launch of ExLoader, antivirus (it is better to uninstall), Windows Defender (read how to disable it here: https://cff.team/forum/threads/272/), Firewall (how to disable read here: https://cff.team/forum/threads/274/), "Windows SmartScreen" (how to disable read here: https://cff.team/forum/threads/273/), maybe third-party programs, try to log in using "VPN", or if you log in with it on the contrary, delete it, also try restarting your router. After the done manipulations, restart your computer.
Question: Error "ep error 101" when launching ExLoader.
Answer: Something prevents the launch of ExLoader, antivirus (it is better to remove it), Windows Defender (read how to disable it here: https://cff.team/forum/threads/272/), Firewall (read how to disable it here: https://cff.team/forum/threads/274/), "Windows SmartScreen" (read how to disable it here: https://cff.team/forum/threads/273/), possibly third-party programs, try to log in using VPN services, or if you enter with it on the contrary, delete it, also try to restart your network equipment (router / modem / switch). After the done manipulations, restart your computer.
Question: "ke error" error when launching any product.
Answer: Something interferes with the launch, usually it is an antivirus (it is better to remove it) or anti-cheats "FaceIT", "VanGuard" (from Valorant), you should remove them. If these programs do not exist, then perhaps there is something similar, then they should also be removed or unloaded from processes. After the done manipulations, restart your computer.
Question: The "ke drv err" error occurred when launching a product.
Answer: Something interferes with the launch, usually it is an antivirus (it is better to remove it) or anti-cheats "FaceIT", "VanGuard" (from Valorant), you should remove them. If these programs do not exist, then perhaps there is something similar, then they should also be removed or unloaded from processes. After the done manipulations, restart your computer.
Question: "ke64 error" error when launching any product.
Answer: Something interferes with the launch, usually it is an antivirus (it is better to remove it) or anti-cheats "FaceIT", "VanGuard" (from Valorant), you should remove them. If these programs do not exist, then perhaps there is something similar, then they should also be removed or unloaded from processes. After the done manipulations, restart your computer.
Question: The "pi64 error" error occurred when launching a product.
Answer: Something interferes with the launch, usually it is an antivirus (it is better to remove it) or anti-cheats "FaceIT", "VanGuard" (from Valorant), you should remove them. If these programs do not exist, then perhaps there is something similar, then they should also be removed or unloaded from processes. After the done manipulations, restart your computer.
Question: "ke init error" error when starting any product.
Answer: The launch is carried out on a system with the "x32" architecture, read the description of the product you need, there is only support for systems with the "x64" architecture.
Question: Error "err us 10 2" when launching ExLoader.
Answer: Read the technical requirements for ExLoader which are specified in this thread https://cff.team/forum/threads/10/, most likely your version of Windows is on x32 architecture, and the version is different from that indicated by the link.
Question: Error "bad OS 0 | 6.2.9200 10.0" when starting the loader.
Answer: Read the technical requirements for ExLoader which are specified in this thread https://cff.team/forum/threads/10/, most likely your version of Windows is on x32 architecture, and the version is different from that indicated by the link.
Question: When launching a product, after pressing the "LAUNCH" button, ExLoader writes only the message "launch pressed" in the console.
Answer: There are programs installed on your computer that interfere with the launch, you should remove them or unload them from processes, better known programs that can interfere with launch: "VPN", "OpenVPN", "Cheat Engine", "PC Hunter", "Process Hacker "," Process Explorer "," OllyDbg "," Team Wiever ". If these programs do not exist, then perhaps there is something similar, then they should also be removed or unloaded from processes.
Question: After pressing the button "LOGIN" or "FREE CHEATS" button, nothing happens.
Answer: You should set the correct world time on your PC and, if necessary, your time zone.
Also check that Windows test mode is disabled, as well as debug mode.
To synchronize time, you can use the Network Time Synchronization Tool
Question: After pressing the "LOGIN" or "FREE CHEATS" button, the "Time error" error appears
Answer: You should set your PC to the correct world time and, if necessary, your time zone.
To synchronize time you can use Network Time Synchronization Tool
Question: Error "err 3"
Answer: You should uninstall the iqvw64e.sys driver located on drive C, disable the NAL service in msconfig or in the task manager and everything similar to it, and finally remove the driver from Intel to the network card, and do not forget to restart the PC.
Question: Error "ERR3"
Answer: Something interferes with the launch, usually an antivirus or anti-cheat "FaceIT", "VanGuard" (from Valorant), you should remove them. If these programs do not exist, then perhaps there is something similar, then they should also be removed or unloaded from processes. You should also make sure that the path to the folder with ExLoader is in English (example: C:\Users\Admin\Desktop\prn)
Question: Error "err 4"
Answer: Disable or remove anti-cheat "VanGuard" from Valorant.
If you did not find the answer to the question you need here, then contact technical support, they will definitely help you there!
Версия для русскоязычных клиентов доступна по этой ссылке: https://cff.team/forum/threads/7/
General questions that may arise:
Question: The cheat does not work, what should I do?
Answer: You should check whether you have followed the general instructions: https://cff.team/forum/threads/10/ and all the recommendations for launching the purchased product, which are indicated in the topic with its description. If the problem persists, write to technical support, they will definitely help you.
Question: What is the password for the archive where the ExLoader is located? What is the password for ExLoader?
Answer: The password for the archive where ExLoader is located is written on the download page, at the moment it is "CFF_Team" (without quotes)
Question: How to install ExLoader?
Answer: EXLoader installation instructions: https://cff.team/forum/threads/6/
Question: How to register with ExLoader?
Answer: Instructions for registering in EXLoader: https://cff.team/forum/threads/5/
Question: Can I buy a cheat for any period other than 1 month? Do you have a sample / demo version of the cheat? Can I buy a cheat for items from games or for an account? Can I have a discount I have "N" rubles is not enough?
Answer: We sell keys only for 1 month, you can buy several keys at once, their time is summed up.
We have no demo / Trial / Test versions. We do not sell software for game accounts or drops / items.
Discounts are only cumulative and depend only on the total volume of products purchased from us.
Question: The purchased subscription expires, or I want to renew it in advance, what should I do?
Answer: To do this, make a purchase of the product you need on the website https://cff.team/, then go to your account in ExLoader, in the lower right corner you will see an icon in the form of a key, click on it and insert the purchased key there (The key has type XX-XXXXXXXXXXXX), after this procedure the subscription will be renewed again or renewed, if you renew in advance the time of subscriptions will be summed up.
Question: Why is technical support ignoring me? Why does technical support take a long time to respond to my messages?
Answer: There are many different questions coming to support. Issues are dealt with on a first come, first served basis, hence the delay. Therefore, just wait for an answer, they will definitely answer and help you.
Question: Why was I blocked by one of the support people? Why was I blocked in a group?
Answer: Apparently you have violated one of the points of our rules, and as you know, ignorance of the rules does not exempt you from liability. Draw conclusions.
Question: I want a product replacement or individual freezing, is that possible?
Answer: This is practiced on our service, but everything is strictly individual, with these questions write to technical support.
Question: How to run WinRar and 7z (7-Zip) from the Administrator?
Answer: Instructions for running WinRar and 7z (7-Zip) from the Administrator: https://cff.team/forum/threads/202/
Q: How do I disable Windows Defender?
Answer: Instructions on how to disable Windows Defender 7/8 / 8.1 / 10: https://cff.team/forum/threads/272/
Question: How do I disable Windows Firewall?
Answer: Instructions on how to disable Windows Firewall: https://cff.team/forum/threads/274/
Question: How do I disable "Windows SmartScreen"?
Answer: Instructions on how to disable "Windows SmartScreen": https://cff.team/forum/threads/273/
Question: How to add cheat to antivirus exceptions? How to add ExLoader to antivirus exceptions?
Answer: We recommend uninstalling antiviruses because even after you disable them or add a file to the exception, they can still block the correct operation of our software. You can learn more about how to add files to the exclusions of the most popular antiviruses at the link: http://cff.team/forum/threads/287/
Question: I forgot my account password, or login, or I don’t remember anything, what should I do? When I try to enter EXLoader, it says Not valid password / Incorrect login or password, what should I do? How do I reset my password?
Answer: You should leave a request to restore your account, instructions on how to do this are in this thread: https://cff.team/forum/threads/2274/#post-11816
Question: When starting ExLoader, the console says "You are already connected to the server. Close all copies of the loader or wait server timeout (5 minutes)".
Answer: Do not run EXLoader for at least 5, or better 15 minutes. If after 20 minutes of waiting you still see this error write to technical support.
Question: When I tried to log into EXLoader, I received an error related to Not valid HWID / Invalid HWID, what should I do?
Answer: Most likely you are trying to log into your account from another computer, or you have changed its components. You need to leave a request to reset the HWID binding, instructions on how to do this are in this thread: https://cff.team/forum/threads/2274/#post-11815
Question: Is there anything made to order?
Answer: No.
Q: Are product trial versions issued?
Answer: No.
Question: What does the key look like?
Answer: The key looks like X-X-XXXXXXXXXXXX.
Question: Writes that the key is not valid, what should I do?
Answer: The key looks like X-X-XXXXXXXXXXXX, when copying, check for spaces before and after the key in ExLoader.
Question: What is "fix", "FIX"?
Answer: Fix is a fix.
Question: What is "KTTS"?
Answer: Literally means "As Once So Immediately"
Question: Do the products provide 100% protection against ban?
Answer: No, this is impossible, sooner or later there will always be product detection, which is why we do not recommend using products on main accounts, play only on those accounts that you will not mind losing. We also want to note that if other providers guarantee 100% protection from the ban, they are scammers, do not pay attention to such tempting offers.
Question: I want a refund, I don't like your product (or any other reason), what should I do?
Answer: We do not issue returns, a refund is possible if the cheat does not work completely on your PC and technical support has made sure of this and you have addressed the problem no later than 5 days from the date of purchase.
Question: What happens when the game is updated and when to wait for the update?
Answer: Usually the product is immediately frozen and goes for renewal, usually the update takes place on the same day, but if this did not happen, then usually within 1-5 days. If the terms become longer, then temporary difficulties have arisen. But this does not mean that the product will not be updated anymore, on the contrary, active work is underway on it in order to return it to a normal working state as soon as possible.
Common errors that can occur when launching ExLoader or a purchased product:
Question: The error "InjectDll adr err 0 | MSVCR100.dll" (and everything that looks like this error) when starting ExLoader or any of our products.
Answer: You need to install all Visual C ++ Redistributable Packages from here https://cff.team/forum/threads/10/
Both x86 and x64 bit versions must be installed.
Before installing, uninstall your versions and restart your PC. After installation - restart your PC.
Question: Error "dll [MCVCP120.dll] no loaded into process", what should I do?
Answer: You need to install all Visual C ++ Redistributable Packages from here https://cff.team/forum/threads/10/
Both x86 and x64 bit versions must be installed.
Before installing, uninstall your versions and restart your PC. After installation - restart your PC.
Question: The error "InjectDll adr err 0 | d3dx9_43.dll" (and everything that looks like this error) when starting ExLoader or some product.
Answer: You need to install "DirectX" from this instruction https://cff.team/forum/threads/10/. After installation - restart your PC.
Question: Error "malloc err" when launching ExLoader.
Answer: You need to delete the folder with ExLoader, download again ExLoader from the site (check if the antivirus is turned off), install ExLoader in a new folder (the path to the folder should not contain Russian or special characters), also install DirectX from this instruction https://cff.team/forum/threads/10/, reinstall the drivers for your video card. After installation - restart your PC.
Question: Error "gui error 3 0 0 0" when launching ExLoader.
Answer: You need to delete the folder with ExLoader, download ExLoader again from the site (check if the antivirus is turned off), install ExLoader in a new folder (the path to the folder should not contain Russian or special characters, for example: C:\Users\Admin\Desktop\prn) , also install DirectX from this instruction https://cff.team/forum/threads/10/, reinstall the drivers for your video card. After installation - restart your PC.
Question: Error "ep err: 49" when launching ExLoader.
Answer: Something prevents the launch of ExLoader, antivirus (it is better to uninstall), Windows Defender (read how to disable it here: https://cff.team/forum/threads/272/), Firewall (how to disable read here: https://cff.team/forum/threads/274/), "Windows SmartScreen" (how to disable read here: https://cff.team/forum/threads/273/), maybe third-party programs, try to log in using "VPN", or if you log in with it on the contrary, delete it, also try restarting your router. After the done manipulations, restart your computer.
Question: Error "ep error 101" when launching ExLoader.
Answer: Something prevents the launch of ExLoader, antivirus (it is better to remove it), Windows Defender (read how to disable it here: https://cff.team/forum/threads/272/), Firewall (read how to disable it here: https://cff.team/forum/threads/274/), "Windows SmartScreen" (read how to disable it here: https://cff.team/forum/threads/273/), possibly third-party programs, try to log in using VPN services, or if you enter with it on the contrary, delete it, also try to restart your network equipment (router / modem / switch). After the done manipulations, restart your computer.
Question: "ke error" error when launching any product.
Answer: Something interferes with the launch, usually it is an antivirus (it is better to remove it) or anti-cheats "FaceIT", "VanGuard" (from Valorant), you should remove them. If these programs do not exist, then perhaps there is something similar, then they should also be removed or unloaded from processes. After the done manipulations, restart your computer.
Question: The "ke drv err" error occurred when launching a product.
Answer: Something interferes with the launch, usually it is an antivirus (it is better to remove it) or anti-cheats "FaceIT", "VanGuard" (from Valorant), you should remove them. If these programs do not exist, then perhaps there is something similar, then they should also be removed or unloaded from processes. After the done manipulations, restart your computer.
Question: "ke64 error" error when launching any product.
Answer: Something interferes with the launch, usually it is an antivirus (it is better to remove it) or anti-cheats "FaceIT", "VanGuard" (from Valorant), you should remove them. If these programs do not exist, then perhaps there is something similar, then they should also be removed or unloaded from processes. After the done manipulations, restart your computer.
Question: The "pi64 error" error occurred when launching a product.
Answer: Something interferes with the launch, usually it is an antivirus (it is better to remove it) or anti-cheats "FaceIT", "VanGuard" (from Valorant), you should remove them. If these programs do not exist, then perhaps there is something similar, then they should also be removed or unloaded from processes. After the done manipulations, restart your computer.
Question: "ke init error" error when starting any product.
Answer: The launch is carried out on a system with the "x32" architecture, read the description of the product you need, there is only support for systems with the "x64" architecture.
Question: Error "err us 10 2" when launching ExLoader.
Answer: Read the technical requirements for ExLoader which are specified in this thread https://cff.team/forum/threads/10/, most likely your version of Windows is on x32 architecture, and the version is different from that indicated by the link.
Question: Error "bad OS 0 | 6.2.9200 10.0" when starting the loader.
Answer: Read the technical requirements for ExLoader which are specified in this thread https://cff.team/forum/threads/10/, most likely your version of Windows is on x32 architecture, and the version is different from that indicated by the link.
Question: When launching a product, after pressing the "LAUNCH" button, ExLoader writes only the message "launch pressed" in the console.
Answer: There are programs installed on your computer that interfere with the launch, you should remove them or unload them from processes, better known programs that can interfere with launch: "VPN", "OpenVPN", "Cheat Engine", "PC Hunter", "Process Hacker "," Process Explorer "," OllyDbg "," Team Wiever ". If these programs do not exist, then perhaps there is something similar, then they should also be removed or unloaded from processes.
Question: After pressing the button "LOGIN" or "FREE CHEATS" button, nothing happens.
Answer: You should set the correct world time on your PC and, if necessary, your time zone.
Also check that Windows test mode is disabled, as well as debug mode.
To synchronize time, you can use the Network Time Synchronization Tool
Question: After pressing the "LOGIN" or "FREE CHEATS" button, the "Time error" error appears
Answer: You should set your PC to the correct world time and, if necessary, your time zone.
To synchronize time you can use Network Time Synchronization Tool
Question: Error "err 3"
Answer: You should uninstall the iqvw64e.sys driver located on drive C, disable the NAL service in msconfig or in the task manager and everything similar to it, and finally remove the driver from Intel to the network card, and do not forget to restart the PC.
Question: Error "ERR3"
Answer: Something interferes with the launch, usually an antivirus or anti-cheat "FaceIT", "VanGuard" (from Valorant), you should remove them. If these programs do not exist, then perhaps there is something similar, then they should also be removed or unloaded from processes. You should also make sure that the path to the folder with ExLoader is in English (example: C:\Users\Admin\Desktop\prn)
Question: Error "err 4"
Answer: Disable or remove anti-cheat "VanGuard" from Valorant.
If you did not find the answer to the question you need here, then contact technical support, they will definitely help you there!
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